Refund Policy
1. General Provisions
This Refund Policy is designed to outline the procedures and
conditions for refunds when clients are not satisfied with the
services provided. The policy establishes clear rules and procedures
that apply to refund requests.
2. Responsibility
Company ProPlayer Central Pty Ltd is committed to providing high
quality services and complying with all applicable investment laws
and regulations.
3. Terms and Conditions of Refunds
3.1 Unintentional Transactions: In the event of unintentional
transactions or technical failures that may result in the loss of
funds, the company undertakes to refund the lost funds in full.
3.2 Cancellation of operations: The client has the right to cancel a
transaction within a certain time interval from the moment of its
execution. Refund is made according to the established conditions
and commissions.
3.3 Unsatisfactory quality of services: In case the client is not
satisfied with the quality of services provided, the company
considers the refund request on an individual basis and makes a
decision in accordance with internal procedures.
3.4 Prohibited Transactions: Refunds will not be issued if the
transaction was related to illegal actions or violation of company
policy.
4. Refund Procedure
4.1 Request Submission: The Client submits a request for a refund by
contacting the support team via the contact details provided.
4.2 Review of the request: The company will review the refund
request as soon as possible, usually within two working weeks.
4.3 Decision: After reviewing the request, the company will decide
whether to issue a refund or explain the reasons for refusal.
4.4 Disbursement of funds: In case of a favorable decision, the
company makes a disbursement of funds to the customer's account as
soon as possible.
5. Final Provisions
This Refund Policy is an integral part of the general terms of use
of the investment platform. The company reserves the right to make
changes to the policy without prior notice, but the changes will be
published on the official website of the company.